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Service Informatin
Credit Assessment

As part of our new customer application process, we need to complete a credit assessment. This involves us either obtaining a third party credit report on your business, and/or contacting three business that you have traded with for at least the last 12 months to confidentially ask them about your trading history. This information is held confidentially by our team.

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Terms and Conditions

As part of our assessment for new customers, we must complete a number of credit and business checks. This statement of terms and conditions govern the action we will take during the process of assessing your organisations credit worthiness.

  1. This privacy statement encompasses consents, notifications and disclosures under or in relation to the Privacy Act 1988 (as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012) (Act).
  2. The terms of this statement operate concurrently with any pre-existing privacy statement, authorisation or notification, whether contained in our credit application, terms and conditions of trade or otherwise, save to the extent of any inconsistency in which case the terms of this privacy statement shall prevail.
  3. For the purpose of this statement, the terms "personal information", "sensitive information", "credit eligibility information", "credit information", "commercial credit purpose", "credit guarantee purpose", "consumer credit purpose", "credit reporting body", "credit provider", "credit reporting information", "credit reporting code" carry the same meaning as under the Act and the term "Information" means personal information, sensitive information, credit eligibility information, credit reporting information and credit information, both severally and collectively.
  4. Real World Networks may collect personal information about the Applicant and/or Guarantor(s) for Real World Networks’s primary purposes which include the assessment of a credit application, reviewing existing credit terms, assessing credit worthiness, collecting overdue payments, assessing credit guarantees (current and prospective), internal management purposes, marketing, sales and business development purposes and direct marketing.
  5. The Applicant and/or Guarantor(s) consent to Real World Networks collecting, using and disclosing personal information (including sensitive information) for both their primary purposes specified herein and purposes other than the primary purposes, including the purpose of direct marketing.
  6. Real World Networks may collect, and may already have collected, Information from the Applicant and/or Guarantor(s), other credit providers, credit reporting bodies and other third parties for the purposes of its functions and activities including, but not limited to, credit, sales, marketing and administration. If the Information was not collected by Real World Networks it may restrict or impede upon Real World Networks trading with, extending credit to, continuing to extend credit to or extending further credit to the Applicant and/or Guarantor(s)or their related bodies corporate.
  7. The Applicant and/or Guarantor(s) consent to Real World Networks obtaining and making disclosure of Information about the Applicant and/or Guarantor(s) from and to a credit reporting body and/or another credit provider for a commercial credit related purpose and/or a credit guarantee purpose and/or a consumer credit purpose and/or another related purpose. Real World Networks notifies the Applicant and/or Guarantor(s) that it may use and/or disclose credit eligibility information under section 21G of the Act.
  8. Real World Networks may provide personal information about the Applicant and/or Guarantor(s) to any or all of the credit reporting bodies nominated below. Real World Networks intends to disclose default information to any or all of the credit reporting bodies listed below. The Applicant and/or Guarantor(s) consent to such disclosure. Real World Networks’s credit reporting policy contains a statement of notifiable matters in accordance with s21C of the Act and items 4.1 and 4.2 of the Credit Reporting Code in respect of disclosure to credit reporting bodies including what the information may be used for, what Real World Networks may disclose and the Applicant’s and/or Guarantor(s)’ right to request limitations to the use of their information.
    • Veda Advantage Level 15, 100 Arthur Street NORTH SYDNEY NSW 2060 Tel: 1300 921 621
    • Creditor Watch Level 13, 109 Pitt Street SYDNEY NSW 2000 Tel: 1300 501 312
    • NCI Level 2, 165 Grenfell St ADELAIDE SA 5000 Tel: 1800 882 820
    • Dun & Bradstreet Level 2, 143 Coronation Drive MILTON QLD 4064 Tel: 07 3360 0600
    • Experian Level 6, 549 St Kilda Road MELBOURNE VIC 3004 Tel: 03 9699 0100
  9. Real World Networks may disclose Information to, and about them and the Applicant and/or Guarantor(s) hereby acknowledge that they consent to the disclosure of such information to Real World Networks’s employees, subsidiaries, employees, agents and related bodies corporate, past, present or prospective credit providers of the Applicant and/or Guarantor(s) or their related bodies corporate, including for the purpose of that person considering whether to offer to act as guarantor or offer security for that credit, and/or overseas recipients and recipients who do not have an Australian link.
  10. By reason of the Applicant’s and/or Guarantor(s)’ consent to the disclosure to overseas recipients hereunder, APP 8.1 will not apply to Real World Networks’s dealing with the Applicant’s and/or Guarantor(s)’ Information.
  11. A full copy of Real World Networks’s privacy policy and credit reporting policy can be obtained from Real World Networks’s website (details above) or by making a request in writing directed to Real World Networks’s privacy officer. Real World Networks’s privacy policy and credit reporting policy contain information about how to access and seek correction of Information, or how to complain about a breach of the Act, APP, code(s) and how Real World Networks will deal with any such complaint.
  12. The Applicant and/or Guarantor(s) will be deemed to have acknowledged and accepted the terms of this privacy statement by submitting this form, failing to provide written notification to Real World Networks within 14 days of receipt of this statement that its terms are not accepted, continuing to trade with Real World Networks after receipt of this Statement or, if the Applicant and/or Guarantor(s) are directors or guarantors of a customer, by not taking steps to prevent the customer from continuing to trade with Real World Networks after receipt of this statement.
  13. Before extending credit to the applicant, we may require bond, bank guarantee, security, and/or a directors guarantee to be executed. Should this be required we will notify you prior to forwarding you the RSP or customer application form.

If Real World Networks accepts your application to be an RSP or supply services, you will be subject to our Standard Form of Agreement (SOFA) or Retail Service Provider agreement. The specifc agreement will vary depending on the nature of services extended to the customer.